Your questions answered

How long will the event last?

Special deals will be running throughout the week from 5 February to 11 February. For full details of what’s going on please click here.

Why do I have to exchange my ticket?

You will need to go to the Cocktail Week Hub at Cabinet Rooms to pick up your wristband and guide to the week. Venues will only serve you discounted signature cocktails and allow you entry to special Cocktail Week events if you are wearing your wristband. If you forget it at home or lose it, you will not be able to benefit from the week’s activities… so keep it in a safe place or wear it for the whole week!

Where do I have to go to exchange my ticket?

The Cocktail Week hub now has a permanent home at Cabinet Rooms. Your wristband and souvenir guidebook will be available for collection from the team at Cabinet Rooms after 3 February 2018. Cabinet Room is just a five minute walk from the station, opposite the Theatre Royal.

2 De Lunn Buildings, Jewry Street, Winchester SO23 8SA.

Can I still access deals without a wristband if I can show the ticket on my phone or a paper copy?

To make life simple for the wonderful bartenders, waitresses and associates serving up Cocktail Week, you must wear your wristband in order to benefit from the deals available. Printouts or tickets on phones will not be accepted so please do keep your wristband safe! We recommend wearing it for the whole week!

Can I share my wristband with someone else?

If you’re out in a group or as a couple, everyone ordering a special Cocktail Week cocktail or entering a special event must be wearing their own wristband. It won’t be possible to buy discounted cocktails for people who are not wearing a wristband so make sure all your friends have got theirs!

What if I can’t come into Winchester for all seven days of the festival?

There’ll be a lot going on over the week, including the weekend, so we hope you’ll be able to make your way into town on a few occasions. Unfortunately, we don’t offer discounts or partial refunds to those not planning to use their wristband on every day throughout the week.

Do you offer refunds or exchanges?

Unfortunately, tickets are non-refundable and non-exchangeable.

Do I need to tell you if I have food allergies?

If you have any allergies or food intolerances please let your server know before you order your drinks.

Are there ID requirements or an age limit?

Tickets should only be purchased by persons aged 18 years or over. The organisers of Winchester Cocktail Week support the Challenge 25 initiative, meaning photographic proof of age will be required if you are lucky enough to look under 25!